The customer experiences one journey; the organisation experiences department walls. This check shows whether the journey is managed as a whole: from the map and the handoffs to measurement and review rhythm.
Each question has four answers, from “we can't see the journey” to “we manage it as a system”. Answer based on how things actually are — not how the slide deck shows them. You'll get a score, a view across all six dimensions, and a 30/90-day action plan.
The check shows where the journey breaks — most often at the seams no single department can see. In a free 30-minute call we'll walk through your weakest dimensions and which one is worth fixing first — no strings attached.