Diagnostics

Find out where customer experience is holding back growth

Free assessments and calculators reveal weak spots and what they cost — with a concrete score and recommendations. No sign-up.

Start with the CX maturity test →

All tools · 2–5 min · instant results

Learning
CX Simulator
Simulation-based micro-learning: real situations, connected decisions, an honest outcome. Free demo simulation.
Simulation · 4 min
Assessments
CX Maturity Assessment
Is your customer experience managed — or merely observed? 14 questions across 7 dimensions: score, weakest areas, recommendations.
Assessment · 5 min
CES Assessment
How much effort does it take to be your customer? 12 questions across 6 sources of friction — plus a 30/90-day action plan.
Assessment · 4 min
Journey Health Check
Is the journey managed as a whole — or does each department see only its own touchpoint? From map to governance.
Assessment · 4 min
Churn Risk Assessment
Do you see a customer leaving before they leave? Signals, saves and churn economics.
Assessment · 4 min
Service Quality Assessment
Is good experience guaranteed — or does it depend on who's on duty? Standards, consistency and quality culture.
Assessment · 4 min
VoC Health Assessment
Do you hear customers — or just listen? From collection to decisions the customer learns about.
Assessment · 4 min
Calculators
CLV Calculator
What one customer is worth over the whole relationship — the first step before counting losses.
Calculator · 2 min
NPS Calculator
What loyalty growth delivers in euros: scenarios, comparisons and promoter value.
Calculator · 2 min
ROI Calculator
What inaction costs — and how fast a CX investment pays back.
Calculator · 3 min
Complaint Cost Calculator
The full cost of complaints: handling, lost customers, and the silent iceberg your reports don't show.
Calculator · 3 min
The CX value path: CLV → NPS → ROI — the calculators pass data to each other, so it pays to walk the path in order.

Not sure where to start?

Start with the CX Maturity Assessment — it shows the whole picture. And if you'd like to discuss your results or situation, a 30-minute call is free and comes with no strings attached.

Free 30-min call Start with the maturity assessment